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FAQs

3D-Eye Office: FAQs



Q: What are the System Requirements?
  • User MUST install the software as a Windows Administrator
  • Microsoft® Windows 2000 or XP
  • Pentium® III or higher class PC (2 GHz or higher recommended)
  • 512 MB of RAM (1 GB or higher recommended)
  • 4.0 GB of free disk space on the computer's local hard drive (future updates and Custom Media will require additional space)
  • DirectX 9.0c or higher
  • Minimum display resolution set to at least 800x600, screen colors set to at least High Color 24-bit and small font setting
  • Video card with at least 64 MB of dedicated Video RAM (128 MB or higher recommended)
  • Windows compatible audio card and speakers
  • Not required but recommended that an internet connection be available for activation, updates, and troubleshooting
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Q: What is 3D-Eye Office and how does it benefit my practice?
A: 3D-Eye Office is a software program with about 230 3D animations that cover all topics, including ocular anatomy, ocular pathology, refractive errors, clinical procedures, optical dispensing and contact lenses. These animations are narrated in several languages for the purpose of patient education. 3D-Eye Office also functions as a marketing tool for physicians and manufacturers. Our animations help to bridge the gap between manufacturers and doctors, doctors and patients, and manufacturers and patients. With 3D-Eye Office clients can rest assured that the message in their practice will be conveyed clearly, consistently and accurately, leaving the patients with an experience they will never forget. 3D-Eye Office is the only fully 3D animated communication platform in the eye-care industry. The platform allows users to create general awareness of products and services offered within the practice by grouping videos into Playlists. These Playlists offer explanations to patients on how and why procedures and services are performed. This will save you time by consolidating the delivery of the message into the push of a single button. Eyemaginations is proud to offer the only 3D animated system that's as easy as "one-click".

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Q: Does the 3D-Eye Office qualify for an ADA tax credit?
A: 3D-Eye Office is closed-captioned for the hearing impaired. Qualifying practices are eligible for the Disabled Access Tax Credit of 50% of the purchase price of the software and any hardware the program is installed on. Please consult your accountant to determine if you are eligible for the Disabled Access Tax Credit.

IRS Reference Document(s):
Form 8826 (Adobe® Acrobat® PDF Reader required)

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Q: What are some of the Features of 3D-Eye Office?
  • Loop hundreds of full length 3D animations for hours of education.
  • Thousands of interactive animated shorts for chair side illustration.
  • Communicate in other languages: Spanish, French, Italian, Portuguese, Dutch, German, Chinese (Mandarin), Japanese, and Russian.
  • Track usage and increased profitability with the Usage Report and ROI Calculator.
  • Customize presentations by adding commercials, pictures and music.
  • Enhance your PC Screensaver with 3D animated content.
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Q: What are some of the Benefits of 3D-Eye Office?
  • Increase revenue
  • Save time
  • Create a WOW factor in the office
  • Market to new patients
  • Retain patients
  • Educate patients in a clear and consistent way
  • Assist in the administration of the patient
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Q: How do you integrate with other software?
A: Integrations often bind the content of 3D-Eye Office with other software applications or hardware. Exam Draw is an application that works with select EMR systems. EMR integration partners include OfficeMate, ifa Systems AG, Compulink, Maximeyes, and VersaSuite. Acuity system integration partners include M&S Technologies, Bytespin (aka Eyecuity), Innova Systems, and Woodlyn. Other integration partners include Optos and CyberImaging.

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Q: How does it work?
A: The system is a 3D animated communication platform geared directly to the patient. The software is designed to run anywhere in the practice, including the reception area, pre-test area, exam room, consultation room, optical dispensary, contacts area and drop area. In the exam room, for example, the practitioner can use the system to educate the patient for several minutes with a presentation specific to his diagnosis or outcome. With the practitioner in the room, the system quickly converts to an interactive sketchpad, making it a breeze to draw overtop of the moving animation and print the selection out for the patient to take home. In the optical dispensary, 3D-Eye Office becomes an optical dispensing aid that facilitates increased revenue on lenses, lens options and frame sales through a fast and easy "good, better, best" scenario. The software even tracks and monitors the selections to ensure consistent staff use.

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Q: Are financing options available for my purchase?
A: Eyemaginations offers a variety of attractive financing options:
  • Finance for 12, 24, 36, 48 or 60 months
  • 12-Month Interest Free Financing
  • 90-Day First Payment Deferral
  • 30, 60, 90 Day Finance Plan - Interest Free
  • In addition, customers can purchase attractive combination packages that include software and hardware (Tablet PCs, Touch-screen Monitors and Plasma Displays). Pricing is competitive and financing packages are flexible and user-friendly.
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Q: When is my software package going to arrive?
A: Software is mailed as soon as all the installation media is ready to be sent. Eyemaginations will email and send letters announcing the arrival of software packages.

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Q: When is the latest update to 3D-Eye Office coming out?
A: The release date for each update of 3D-Eye Office is based solely on development/testing of the content and software application. Language Pack add-ons usually take a few months to complete after an update is released. Therefore the predetermined release dates are never set. However, Eyemaginations strives to release two updates each year.

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Q: Where can I use the software?
A: 3D-Eye Office is designed for the entire practice and can captivate patients from the moment they step into the office. From the waiting room to the optical dispensing area, 3D-Eye Office has proven to be greatly beneficial in providing a long lasting impression on patients as well as increasing practice revenue.

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Q: How many computers can I run the software on?
A: The 3D-Eye Office is meant to be run on every PC in the office, even those that are not used for patients. It is intended to train staff, educate patients and assist physicians with their presentations. The software can be installed on multiple computers in a single location with one software license.

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Q: Will 3D-Eye Office run on DVD Video Player? / Can I burn a DVD of the animations?
A: No. The animations are not available for use on a DVD player, since this format is very insecure and opens our Intellectual Property for piracy.

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Q: Will 3D-Eye Office run on a Thin Client?
A: No. Thin clients do not provide sufficient system resources to run a multimedia application such as 3D-Eye Office.

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Q: Will 3D-Eye Office run on Windows Vista?
A: Windows Vista is the latest operating system released by Microsoft. Because this operating system and its components are new, there are some compatibility issues with many software products. Eyemaginations has accounted for some of the known installation and usage issues in 3D-Eye Office 4.4. Therefore, we highly recommend using 3D-Eye Office 4.4 or higher for Windows Vista. We will try to address any additional Vista-specific technical issues as they are reported to our Technical Support team.

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Q: Will 3D-Eye Office run on Mac OS X?
A: The 3D-Eye Office 4.x software series is designed for Windows 2000/XP. Please note that the support of our software is isolated to the Windows environment. If this option is still desired, a licensed copy of Windows 2000 or XP will be required for each computer. The assistance of a practice's or outsourced IT resources will be required if this setup proves to be too difficult or time consuming. That being said, there are two options to run a Windows environment on Intel-based Apple hardware:
  • Parallels is a virtual machine application. It will run Windows, and therefore run Windows-based applications while still in Mac OSX.
  • Boot Camp is software designed by Apple to dual-boot. It will run Windows too, but only after rebooting (making Mac OSX applications inaccessible at the same time).
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Q: Will 3D-Eye Office run on Linux?
A: Similar to Mac OS X, Linux is not natively supported by 3D-Eye Office. We recommend the use of a Windows virtual machine environment in Linux (such as VMware) with sufficient dedicated system resources, or preferably use a native Windows environment.

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Q: How does the Server/Client install scenario work?
A: The normal workstation-version of the software is loaded on a computer that is designated as "the server". Two folders must be shared on the "server" computer with the appropriate Windows security permissions set. The client application is then loaded on each satellite computer that points to the "server" computer. Note that "thin client" computers are not supported. Each computer must meet or exceed the system requirements for 3D-Eye Office.

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Q: Do I need to activate an older version of 3D-Eye Office before installing an Update?
A: No. All updates will need to be installed prior to software activation.

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Q: Do I use the same installation media for all the computers in my office?
A: Yes. We also recommend copying the software installer to a network share, when applicable, to expedite the installation process.

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Q: I have many computers at my office. Can I get additional installation media?
A: Yes. Please contact the shipping department to order more installation media. Additional discs (CDs or DVDs) and USB installation media are subject to Shipping and Handling nominal fees. USB installation media is also subject to an additional, yet nominal fee.

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Q: Can I use this software at home?
A: Yes. We understand the value of using the software. One install of the software is permitted for a home computer if the end user owns a site/network license.

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Q: Can I use this software at another office? / Can I share this software with my peers?
A: No. Each license is unique to one physical location. Use at another location is a breach of the software license agreement.

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Q: Will I lose my settings, preferences, playlists, or content if I update 3D-Eye Office to a newer version?
A: In most cases, no. We highly recommend exporting playlists and F-keys (4.3 and higher) before updating.

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Q: How do I install the Language Pack add-on(s)? / Where is my language option?
A: All licensed Language Packs will need to be installed for the corresponding version of 3D-Eye Office that is installed and activated.

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Q: How do I activate 3D-Eye Office? / What is the "Unlock Code"?
A: Ensure that the license is current for the version of the software that is being activated. If the PC that is being activated is connected to the Internet, use an Eyemaginations login to activate the software. If the PC that is being activated cannot connect to the Internet, login to the eyemaginations.com website where an Unlock Code can be generated for 3D-Eye Office. Technical Support can provide Software Activation instruction and further assistance to the customer if they have any questions or problems.

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Q: I purchased a Lifetime license, but my software is expired... Why?
A: 3D-Eye Office may have originally been purchased under a payment plan. Ensure that the license is paid in full. If it is, the software simply needs to be reactivated.

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Q: When trying to generate an Unlock Code online, why do I receive a message that says: “Error - Insufficient credits”?
A: During the activation process you may receive an error message saying that "...there are insufficient credits in your account to generate an Unlock Code". Please verify that you have installed the most recent version of 3D-Eye Office that you have received. The online Unlock Code Generator will not produce Unlock Codes for previous versions, unless set-up by a support member at Eyemaginations.

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Q: Why am I missing animations?
A: If the end user purchased 3D-Eye Office Plus, they may have mistakenly activated the software for 3D-Eye Office Standard. They will need to contact Eyemaginations Technical Support for instructions to simply switch the license to 3D-Eye Office Plus (no additional installation will be required). If the software is activated properly, ensure that the software version is correct.

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Q: What does 3D-Eye Office do?
A: 3D-Eye Office is a multimedia 3D animation software program used to educate and market to your patients. By using voice, music and moving 3D animation, this interactive program educates your patients and staff on various topics.

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Q: Can I feed news/TV/weather broadcasts into 3D-Eye Office?
A: The input options on a display or an A/V switch can be used to toggle between different A/V sources.

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Q: How can I run advertisements in the waiting room or optical dispensary?
A: Eyemaginations provides a free service to licensed users called Custom Media. With the Custom Media feature, users can leverage unlimited vendor related marketing videos and images within Playlist presentations. Many of these vendors will assist with a Co-op benefit for running their media within the presentations. For example, if a user wanted to promote a specific contact lens in conjunction with the available contact lens related 3D animations offered within the program, they have the ability to tell a complete story while still promoting specific product(s) and/or services. They may also import personal media files (video, image and audio) from their local or network computer. This feature provides users with the freedom to customize each and every presentation created for their patients.

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Q: Can I run two instances of 3D-Eye Office on one computer?
A: No. The software will require one computer for each instance. Attempting to run two instances of video on one computer may corrupt the program data.

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Q: Why doesn't cloned display mode work (vs. extended mode)?
A: Video playback is currently driven by Windows Media Player. Cloned mode will often show video or captions on only one monitor, which is an issue with some video card drivers. Alternatively Eyemaginations recommends using a VGA or DVI splitter to show the same image on two displays.

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Q: Why can't I save the language options into a playlist?
A: Saving the language in the playlist causes logic problems in the software, therefore language options must be selected either immediately before playback, or in the global Preferences menu.

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Q: What resolution and aspect ratio are the videos rendered in?
A: This depends on whether the "High Resolution" videos are installed. The default is a VCD resolution (352x240, MPEG-1 compression). The "High Resolution" is a VGA resolution (640x480, XviD compression). All the videos are encoded at the standard ratio of 4:3. There are no plans to encode our videos to a widescreen ratio (16:9). Widescreen displays can be set to one of three states to compensate: Standard/Normal (4:3 displays on 75% of the screen with black bars on each side), Zoom (4:3 display is cropped at the top and the bottom), and Stretch (4:3 is stretched to fit 16:9, making things appear wider).

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Q: Why isn't video/audio playback working properly?
A: There are various causes for this. Ensure that all the hardware connections are correct (audio and video cables). If the software was not installed as a Windows Administrator some vital system components may be missing and reinstallation in this manner will be required. Please contact Eyemaginations Technical Support for further assistance.

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Q: Why aren't closed captions working properly?
A: Closed captions are controlled by Windows Media Player, and are subject to hijacking by various software applications. These include, but are not limited to K-Lite video codec packs, VobSub, Nero, and Roxio. If the following fix does not work, please contact Eyemaginations Technical Support: 3DEO_SubtitleFix.exe.

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Q: Can I turn off the captions that are in Sketchpad Mode?
A: Yes, but only per clip with the Sketchpad Maintenance Tool.

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Q: How do I add Custom Media to a playlist?
A: 3D-Eye Office supports AVI, MPG, BMP, and JPG file types for media playback, assuming that the media plays in Windows Media Player on the target computer. The media files can be added from the Custom Media Maintenance area of the Playlist Sequence window.

Please refer to the Getting Started Guide for additional usage instructions..

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Q: Why are captions missing from the Custom Media content?
A: Custom Media is often content created by vendors. Since most vendor content does not include captions, they are not produced for use in the software. This feature is a consideration in upcoming vendor media releases, but is subject to the resources of the vendor.

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Q: How do I synchronize playlists and F-Keys with other computers with 3D-Eye Office?
A: Use the Import/Export tool provided with the software. This is accessible through the Playlist Sequence window and through the program group in the Start menu.

Please refer to the Getting Started Guide for additional usage instructions..

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Q: How do I play animations in PowerPoint?
A: Use the Presentation Tool on a computer that has a licensed copy of 3D-Eye Office.

Please refer to the Getting Started Guide for additional usage instructions..

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Q: Can I print information from your software?
A: 3D-Eye Office contains some minor functions to print low resolution pictures. Please review Image Licensing for high-resolution content.

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Q: Why are the audio levels louder/quieter in specific media clips?
A: Balancing the audio levels for any specific clip is fairly easy once the offending clip is identified. Please make note of the clip's title and convey this information to Eyemaginations Technical Support for a correction to be processed.

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Q: What are Heyelites and how do I utilize this application?
A: Heyelites are non-narrated, summary clips of animations that are designed to complement the longer version of the fully narrated animations. Heyelites serve as a chair side tool for the physician both to explain and demonstrate a condition, procedure or treatment. Heyelites also offers drawing functions that a physician may use as he walks the patient through a selected topic. The particular presentation can then be saved and printed for later use for both the physician and the patient.

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