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General FAQs

General FAQs



Q: What is the Automatic Renewal Program?
A: The purpose of the ARP is to facilitate the processing of annual license/maintenance payments and reduce ongoing administrative burdens for Eyemaginations and the Client. If the Client desires to terminate the support services provided by Eyemaginations, the Client shall provide written notice of termination to Eyemaginations at least 90 days before the annual renewal date.

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Q: What will future software/animation releases include?
A: This depends on a few factors. The animation content and software design is fueled by resources, customer feedback, and medical/technological advances. Until current development is completed, Eyemaginations makes no guarantees regarding any future software features or animation content.

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Q: How will I be notified of upcoming product releases?
A: The end user will be notified of new releases by email and regular mail. This should stress the importance of maintaining correct contact information.

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Q: Can I change my Eyemaginations Login?
A: Yes. The username can be changed if needed. The password can be changed to another random value, but cannot be customized for security reasons.

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Q: Can I play the animations on my DVD player?
A: No. The animations are not available for use on a DVD player. The DVD format is very insecure and opens our Intellectual Property for piracy.

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Q: What type of TV or display do I need to connect to my computer?
A: A computer should be connected to a display capable of natively supporting 800x600 or higher. Look for displays by their video input and resolution capabilities: HDMI, DVI, VGA, and Component video inputs are supported. Composite, S-Video, Coaxial, and RF video inputs are not supported. Eyemaginations suggests reviewing the available options and to base any decision on price/need. Don’t forget to consider audio needs. Please refer to the PC to Display Connection Guide for more suggestions.

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Q: What type of speakers do I need to connect to my computer?
A: Speakers commonly connect through a mini-stereo (headphone) jack. Occasionally speakers connect through USB, RCA, or S/PDIF (coaxial or optical). Speakers range from small stereo computer speakers, to directional speakers, to full theater systems. Eyemaginations suggests reviewing the available options and to base any decision on price/need. Please refer to the PC to Display Connection Guide for more suggestions.

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Q: What cables do I need to connect my audio/video hardware to my computer?
A: Review the available input/output options on each device. Review the product manuals for each device to properly enable the desired input/output. Common supported formats include: HDMI, DVI, VGA, or Component for video. USB, RCA, or S/PDIF for audio. Eyemaginations recommends purchasing cables through monoprice.com. Please refer to the PC to Display Connection Guide for more suggestions.

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Q: How do I connect a computer to a secondary display?
A: Windows’ Extended Desktop mode should be used to show different things on each display. A video splitter should be used to show the same thing on each display. Please refer to the PC to Display Connection Guide for more suggestions.

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Q: How do I toggle between a PC connected to my TV and a DVD player, satellite, cable, etc...?
A: The input options on a display or an A/V switch can be used to toggle between different A/V sources.

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Q: Is someone coming out to install/fix software/hardware?
A: If installation of a display was purchased someone will be scheduled to assist the end user. All hardware is supported by the respective manufacturer. Eyemaginations Technical Support can assist with software problems and help with some hardware advice by phone or email.

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Q: My display or computer is broken, what do I do?
A: Contact your equipment manufacturer for support with their products.

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